An excerpt from Step into Your Moxie by Alexia Vernon

The word moxie has become synonymous with vigor, verve, pep, courage, nerve, aggressiveness, skill, and know-how, and the new book Step into Your Moxie: Amplify Your Voice, Visibility, and Influence in the World by speaking and leadership coach Alexia Vernon presents a soul-stirring call to action for women to speak up for themselves and the ideas and issues that matter most to them. We hope you’ll enjoy this excerpt from the book.

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The key to having a daring conversation is giving yourself enough time to properly prepare for one — but not so much time that you never have it, or that by the time you have it, the person you are speaking with either has no idea what you are talking about or the situation that was such a big deal to us didn’t even register on her Richter scale. While time is subjective, and the ten to twenty minutes of sensation I feel before I speak may feel like twenty eternities in purgatory for someone who is brand-new to speaking, when it comes to a daring conversation, as a rule it’s best to have it within a week of deciding your organs could finally unstick themselves if you said something. And before you do, here is how you can set up yourself, and the other parties involved, for success.

The words that we use, from moment to moment, in a conversation where conflict could transpire (or has transpired) often determine whether things go difficult or daring. I recommend using the following words as often as possible:

Yes. My favorite agreement word. Ever. It makes someone instantly feel seen and heard. You can say “yes” after someone shares an idea, an opinion, or a feeling, but do refrain from saying “yes and” and then redirecting the conversation back to you. “Yes and” works great in comedy, but “yes” as a complete sentence usually works better in daring conversations.

Thank you. You can say “thank you” to someone for sharing where she is coming from, for being vulnerable, for telling you the truth, for helping you understand her perspective, or for acknowledging wrongdoing or committing to better behavior in the future.

What I want for us is… These words work great for communicating what you want from the conversation. Try not to use them to linguistically wrestle for power over someone but rather to propose something that the other person, no matter his or her perspective, likely wants too.

Tell me more. This phrase works whenever people are dropping into vulnerability and you want them to know you really want to hear what’s going on, even if it’s uncomfortable. Or, on the flip side, this short phrase is effective when you want to nudge people beyond surface talk so they can go to the source of what’s truly going on.

I’m sorry. This is a very appropriate response when you have truly done something wrong, you want to take responsibility for it, and even more important, you want to communicate what you will do differently moving forward. Sometimes you may be sorry for the way someone is feeling, or the way you unintentionally made her or him feel — even if you haven’t done anything super sorry-
worthy. Be clear on what you are sorry for, and state that. (Again, please don’t think I’m giving you a hall pass for giving your power away. The kind of “I’m sorry” I’m recommending here is different from the “I’m sorry” you use when you feel insecure or actually want someone else to apologize to you. “I’m sorry” must not be a quid pro quo.)

What do you need (from me) in order to move forward? When you brainstorm creative ways to play nicely together in the future, the ultimate expression of compassionate (and super vulnerable) power is to ask what someone else would like to see from you now and in the future. This question alone can resurrect a relationship from collapse, if and when safety has been created in a conversation and everyone is fully committed to a mutually beneficial outcome.

Words and Phrases That Keep Conversations Difficult

On the flip side, I recommend avoiding, at all costs, the following words and phrases, regardless of how entitled you feel to use them or how hooked into them you have been in the past. Why? Because they build a wall between you and the other party — and they are a direct flight back from the land of daring to the land of difficult:

A lot of yous (especially when the conversation is past-oriented). The word you often lands as an accusation and can trigger defensive and blaming behavior. Instead, strive to use the word we. Collective language, whether it’s about what’s happened in the past or what you are committing to in the future, keeps conversations daring.

That’s not what I… It’s easy to go all antagonized attack dog when someone misuses or misinterprets what you have said. Should this happen, calmly (and silently) note the misunderstanding to yourself. Somebody is not receiving the message you are intending to send. Instead of pulling out the claws and taking a bite, take a breath, and then use appropriate words and phrases from the preceding section to explain yourself again. The more uncomplicated you make your second attempt, the more likely it is that your message will be interpreted correctly.

That’s not my problem/responsibility (or that’s your problem/responsibility). Though this is an ugly cousin of the last phrase, I’m calling this one out separately. Because no matter whose problem or responsibility something is (or isn’t), stating this (even if you are entitled to), is like lighting a match by a gas line outside your house and wondering why you burned your entire neighborhood down.

[Something conciliatory] but… No more buts in high-stakes conversations! As we explored in chapter 4, a but negates everything that has come before it. And when you have one foot in a difficult conversation and the other in a daring one, this word can pull you back into the former faster than a preschooler can get her entire family sick during cold and flu season. (I may be wearing a face mask as I write this chapter. Trust the analogy. It’s as tight as my mask.)

[So-and-so] said… Please avoid gossip and triangulation. Leave third and fourth parties out. All that matters is what’s transpiring right now, between you and the other person or parties before you. If you need to address somebody else’s role in a situation, set up a separate time and a separate daring conversation for that.

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Alexia Vernon is the author of Step into Your Moxie. Branded a “Moxie Maven” by President Obama’s White House Office of Public Engagement, she is a sought-after speaking and leadership coach who delivers transformational keynotes and corporate trainings for Fortune 500 companies and other professional groups and organizations, including the United Nations and TEDx. Visit her online at www.alexiavernon.com.

Excerpted from the book Step into Your Moxie: Amplify Your Voice, Visibility, and Influence in the World. Copyright ©2018 by Alexia Vernon. Printed with permission from New World Library — www.newworldlibrary.com.

Guest Post By Ralph Masengill
Want to be very successful? Here is a simple secret few take advantage of in their personal or business life. You will be a true winner only if you are:

1. Willing to take a calculated risk and endorse positive change on a regular basis.
2. Learning how change affects our emotions and our feelings.

Let’s take a short journey together.

What we are talking about is understanding the risk of change. Why is it so important that we know about and understand change? We humans, and there are no exceptions, are constantly involved in change. Change never stops. It is always constantly going on in us and around us. The truly successful men and women of the world have a good understanding of change and how you can manipulate change to your advantage. You cannot stop it, but you can control most change. You can always control the emotions that change causes in all of us.

Are you in a personal or business rut? In a rut, you have no control where that rut will take you. You have lost your freedom to act. To not change is to lose control of your future. To be in a rut is losing your freedom to control your life, business or both. Laurence J. Peter states that “A rut is a grave with the ends knocked out.” He is talking about life without understanding the importance of the affects that change has on all humans.

Mark Twain put it his way “Twenty years from now you will be more disappointed by the things you didn’t do than by the ones you did do. So, throw off the bowlines. Sail away from the safe harbor.” Many good people refuse to accept the risk and uncertainty that change always brings with it. They stay in a self-imposed rut. They force themselves to live in a stagnant prison of their own making. They have part of it right. There can be some security in a prison. I would name that prison Opportunity Lost. When it comes to change we really only have two choices. One is to embrace change with gusto. The second is to stay in a rut by refusing to admit that all change is constant, live in denial and because they made a bad choice end up losing their freedom to act. The solution is to simply agree to devote time and effort to understanding change and how it makes us feel.

Someone said, “Life isn’t about how to survive the storm, but how to dance in the rain”. I believe the happiest and most successful people do not necessarily have the best of everything; they just make the best of everything they have. Choose Change. It is the path to true happiness and business success.

You and I are always undergoing continuous change intended or not. The exciting truth is the more we know about change, both positive and negative change, the more we can profit from change. If you want a more enjoyable and profitable personal and business life, you must have a solid understanding of what change is and how it makes us and the people we deal with feel. In other words, understanding change and how it makes all people feel will put you in a winning position in your life and your business.

If that is true and it is, what is change and how does it affect all of us on a continuous basis? After 40 years of study and research here is my definition of change:

All men and women regard all change both good and bad change with a feeling of loss (examples would be remorse or that pit of the stomach feeling) and that feeling of loss always creates some form of anger, anxiety or fear.

Understanding how change works can change your life for the better and give you a solid advantage. That is a guarantee. Here are some amazing facts about continuous change.

1. Most of us will not change until the pain of not changing is greater than the pain of changing.

2. You and I often prefer the security of known misery, to the supposed misery of unfamiliar insecurity.

3. Change is consistent, intended or not.

Number one on the list above was true for me in a big way. Until I learned how to handle continuous change and the feelings change had on my personality nothing seemed to get better. I seemed to be stuck in a continuous rut. Understanding continuous change turned my humdrum life around. Understanding change is not hard but you must work at it on a regular basis. Understanding change can be the one thing that can put you in the winner’s circle often. It did just that for me.

What do others say about change?

“They always say time changes things, but you actually have to change them yourself.” Andy Warhol

“Only I can change my life. No one can do it for me.” Carol Burnett

“Change your thoughts and you change your world”, Norman Vincent Peale

“Nothing endures but change.” Heraclitus (540BC – 480BC)

“Nobody can go back and start a new beginning, but anyone can start today and make a new ending if you are willing to change.” Maria Robinson

On the Oprah Winfrey Show I heard an interview where Oprah was sharing with a guest about a dream she had where the children in her dream were asking her, “What can you teach me?” She said what she learned from that was, to look at every event in her life from that perspective. Then I realized as she was sharing, that is exactly what has made the difference in my own life in dealing with change. Now I welcome it knowing it leads to a greater understanding of my purpose on this planet. Dealing with both positive and negative change is a learning process that allows you and I to know what kind of emotions (feelings) continuous change will cause.

No one really likes dealing with change, no one. However we all like the results of positive change. We are never in pain because of change, only our resistance to change can cause us pain. Once you stop resisting what happens in your life and accept it the sooner you have the opportunity to feel less stress and set your business and your life up for even more success. For me it was one of those amazing “ah ha” moments where you are never the same after that. To truly be successful in any undertaking you must embrace positive change and the pain the resistance brings willingly and often.

We all take risk every day when we embrace positive change. Do we take a calculated risk or do we sometimes just roll the dice and just hope for the best? The former is not acting on opportunity; it is acting out of ignorance. I admit that in my younger days, I did more rolling of the dice than I want to talk about and I had to pay the price. I paid the price by losing time, money and happiness many times out of my own ignorance about change. One time I almost lost my business. All of us can and should learn from our mistakes. Mistakes can be a teacher. However, it is a very expensive and painful way to learn.

Charles Tremper puts it this way: “The first step in the calculated risk process is to acknowledge the reality of the risk. Denial is a common tactic that substitutes deliberate ignorance for thoughtful planning.” Executing a plan will involve change. Being willing to change is always a calculated risk that should be encouraged. For one thing it is where most business and personal success comes from in today’s world.

Many successful people have something to say about risk taking. Winston Churchill said, “There is nothing wrong with change, if it is the right direction.” Author and lecturer Earl Nightingale stated, “You can measure opportunity with the same yardstick that measures the risk involved. They go together.” I believe it is clear that all positive change requires calculated risk taking. Do your homework and success can be yours.

Is the opposite of risk, security? Some say it is. I believe those people are in error. Here is what Helen Keller had to say about security. “Security is mostly a superstition. It does not exist in nature, nor do the children of men as a whole experience it. Avoiding danger is no safer in the long run than outright exposure. Life is either a daring adventure or nothing.” Former President Eisenhower said, “One can find outright security only in a prison. In order to be absolutely secure you must give up your individual freedoms.” Dennis Waitley in one of this lectures said, “Life is inherently risky. To become the success you want to be there is only one big risk you should avoid at all cost. That is the risk of doing nothing.” I personally believe total security is a myth. Understanding how change makes all of us feel makes the task less stressful and more fulfilling.

Without calculated risk and positive change there would be no United States of America and no free enterprise system. Our free enterprise system is based on planned change that requires risk that then creates an opportunity that can lead to a solid reward. Risk and change are things we should get up with gladly every morning. In order to succeed beyond even our most daring dreams we must be willing to accept calculated risk and change as a way of life.

We have all seen or read about a business that does well in a certain market while their competitor offering the same product or service flounders. Ms. Wilcox with her short poem tells us why. She nails it in two sentences. Please take a moment right now and re-read her poem.

First make sure you know how the market “winds” are blowing and then and only then set your business “sails” accordingly using positive change and taking the calculated risk that is always part of the package. Do that correctly and you can, with assurance reach your destination of enhanced sales and profit and/or a better life. You can then taste sweet success.

The first step is to know the direction of the market “winds”. Get this wrong and all your other efforts do not matter. Over the years I have been amazed how little time and money many spend on effective market research. Hunches do have their place in the business “sea”, but this first step is not one of them. Solid accurate market research is the capstone of any good business arch. You must react to the market. You must change in order to win. Get the market “winds” right and make the correct changes and you will take home the profit trophy.

Change is something you must do on a regular basis if you want to be successful in life or business. Resistance to change has always been a part of the human psyche. We must work hard not to resist positive change even though it is not our nature. The solution is simple but not easy. Learn all you can about change and how it makes us all feel and be willing to take a calculated risk. Knowing what to expect when you need to change will help you be all that you want be in this world. Work hard to see positive change as a friend and do not resist this widely misunderstood process. Positive change is just that, a positive. Embrace it and you have a great opportunity to succeed in your personal and business life above your present goals and dreams. Understanding change is well worth the effort required.

View Ralph Masengill’s website at www.masengill.com